by Bob Walker | Oct 17, 2023 | Business strategy, Insights industry, Marketing and strategy
I was sorry to see that Qualtrics recently laid off 780 positions (October 2023), coming on the heels of 270 layoffs back in January of 2023. This represents about 20% of the Qualtrics workforce. Having once gone through that painful experience in my career, I...
by Bob Walker | May 3, 2023 | Consumer psychology, Marketing and strategy, ROI
Consumer alienation can happen quickly. Does anyone remember New Coke? More often, it happens slowly, almost imperceptibly, because alienation is obscured by our broader human experience which is found in our collective consciousness. While consumers seek novelty and...
by Bob Walker | Apr 6, 2023 | Conjoint analysis, Data science, Marketing and strategy
Potential buyers of a product or service consider many factors when deciding what to buy, and potential sellers must decide on the factors to offer and at what price. Buyers typically place their own economic self-interests first: spend the least amount of money,...
by Bob Walker | Apr 1, 2023 | Analytics, Conjoint analysis, Marketing and strategy, New product development
In today’s crowded marketplace, it’s more important than ever to understand what drives consumer preferences. That’s where conjoint analysis comes in. Conjoint analysis is a research method used to understand how consumers value different attributes...
by Bob Walker | Mar 15, 2023 | Marketing and strategy, Marketing research, Media Planning, Multi-touch Attribution
Companies that focus on buyers who have bought your brand – even at a minimal level – are significantly more likely to shift more of their total share of consumption to you. First you must find them, and then target them effectively with incremental ad...
by Bob Walker | Mar 15, 2023 | Customer experience, Marketing and strategy, Marketing research
In the acquisition process, revenue metrics are critical to assess business value. However, the need to assess customer health is often overlooked. In customer-facing businesses, this is especially dangerous. Without a clear “line of sight” into customer...
